Q:  Do I need an appointment?
A: No, walk-ins are always welcome.  However, we do get busy and customers with an appointment do take priority over walk-ins.  If you want to secure a specific time we highly suggest you register through our website.  It’s simple and only takes a minute.  We start accepting applicants at 10am and stop at 345pm.
Q:  Is it okay if I’m a few minutes late?
A: Sure, it’s no problem at all.  However, you may have to wait a few minutes if there is a walk-in or scheduled appointment customer ahead of you at that point.  
Q:  Do I need to wash my hands?
A:  Only if they are visibly dirty.  You hands should be clean and free of any visible dirt prior to arrival.  However, it’s not necessary to do any other preparation. 
Q:  Do you have a public restroom?
A: Unfortunately we do not.   Due to HIPAA restrictions, we cannot allow live scan customers beyond our lobby area.  However, we are very close to the interstate where there are numerous fast food restaurants and fuel stations that have public restrooms. 
Q:  What is an ORI number?
A:  The ORI number is the digital address for where the fingerprint results need to be sent to. Without the ORI number, it is impossible to submit fingerprints for background screening.  
Q:  What is an OCA number?
A: The OCA number is the numeric designation for the entities requesting prints (ie employers).  It is only applicable to AHCA, DCF, and Medicaid applicants.  In the case of AHCA and DCF, it is their agency assigned number (not the license number).  In the case of Medicare applicants, it is their medicaid number.  This allows the regulatory agency to see specifically which entity is requesting the applicant’s fingerprint background.  
Q:  Where do I find the ORI and OCA numbers?  
A: Your employer or regulatory agency will have this information.  There are literally hundreds of ORI and OCA numbers, so we cannot be responsible for selecting the correct one for you.  Many of them can be found online though.  AHCA applicants can find the appropriate OCA number (aka AHCA number) at by clicking here.
Q:  Where can I find out more information about AHCA or DOH background screenings rules?
A:  Please see the links listed below:
DBPR: http://www.myfloridalicense.com/dbpr/servop/testing/documents/finger_faq.pdf
Q:  How long does it take to get the results?
A:  Generally it takes 3-5 business days for the FDLE to route the results to your regulatory agency, and subsequently, to your employer.
Q:  How do I get my results?  
A:  Only your employer has access to your results.  Our roles is scan your hands and submit them to the state for processing, never knowing what the outcome of the background check is.  However, you can check on the submission status of your prints.  If you click on Check Status in our menu it will take you directly to the FDLE site to see where your prints are in the process. You will need your TCN (Transaction Control Number i.e. 70CA84_____) which can be found on your receipt. If you have any questions about your results please contact the Florida Department of Law Enforcement (FDLE) at (850) 410-8161
Q:  What is my employer doesn’t see the results show up in their system?
A:  As stated above, we only scan and submit your fingerprints for processing Your employer or regulatory agency should call the Florida Department of Law Enforcement at 850-410-8161 to inquire using the supplied transaction number (TCN) on your receipt from us. 

Q:  I got a letter stating my fingerprints were rejected due to low quality or illegibility.  What should I do next?
A: You’ll need to come back to our office to be fingerprinted again.  The FBI wants to see two attempts at getting legible prints to make sure “it’s you, not us”.  Please bring the letter you received and make sure it has a “TCR” number.  It should start with “E2016, E2017, etc”  and be followed by a long series of numbers.  If your prints fail again, which they most certainly will if they failed the first time, the FDLE will resort to a manual query and do a national background search based on your name and social security number.  Please bear in mind that a manual query takes much longer than a digital fingerprint search.  Unfortunately there is nothing you can do to improve the quality of your prints if they are already damaged from age or wear/tear.  There is a $5 fee to be fingerprinted again.

Q:  I want to work for an AHCA regulated agency, and under the new rules my employer is supposed to initiate the background screening for me through the AHCA BGS portal. What if I don’t have an employer yet and I want to get the process started myself?
A:  This is not a problem.  All we need is the appropriate ORI number and we can get the background screening process started. 

Q: Can you submit electronic prints to another state?
A: Unfortunately, we cannot.  The ability to transmit and successfully process electronic fingerprints to a government entity requires individualized contracts and very specific software requirements, which vary from state to state. Due to the low demand for this service and the complexity of interacting with 50 states,  we decided not to offer an out of state submission service.  However, we most certainly will capture and submit electronic fingerprints that are being processed by the State of Florida.

Q: Do you capture prints on paper cards?
We don’t do any ink/paper type of fingerprinting. Due to extremely low demand and the need for very specialized equipment, we decided not to offer ink/paper fingerprinting services. However, most local police departments/sheriff’s offices do offer this as a service for their community. Contact your local law enforcement agency for more information about availability, scheduling, and cost.

Q:  What types of payment do you accept?
A:   Cash, business checks, Visa, Mastercard, cashier’s checks, and money orders.  We do not accept personal checks under any circumstances.